Refund policy

At Flex Vault, your satisfaction is our priority.
We offer a simple and hassle-free return and refund process:

✔ 7-Day Return Window
You can request a return within 7 days of receiving your order.
Items must be unused, in original packaging, and in resellable condition.

✔ Damaged / Wrong Product
If you receive a damaged or incorrect item, contact us within 48 hours with photos, and we will replace it or issue a refund.

✔ Non-Returnable Items
Due to hygiene and safety reasons, certain items like resistance bands, gloves, and wearable accessories may not be returnable.

✔ Refund Processing
Refunds are issued after we inspect the returned product.
Refunds will be made to your original payment method or via store credit.

✔ How to Request a Return
Contact our support team at support@flexvault.com or WhatsApp us with your order number and issue details.